Frequently asked questions
Do you ship worldwide? How do you ship things? What is EMS included vs World Wide Shipping Included?
Yes, but be prepared to pay more for shipping to certain countries. This is out of our control.
What is EMS included vs World Wide Shipping Included?
What do you mark as the value of our packages?
I didn't pay my shipping because I....didn't see the email/tweet/didn't see the invoice/didn't know it was time to pay.
We email twice, usually, and every so often we will send invoices via paypal. We also tweet about it often. If you don't pay shipping within 7 days, your items are reclaimed and resold, no exceptions. Sorry, we can't afford to stack up stuff and chase people down...
My tracking hasn't updated since the item was in Korea!
Registered mail only tracks to the point of dispatch, we do this for the price, or else it would be much more expensive to ship. Please check with your post office via email, phone, or going in with the tracking number! They will be able to update you.
I think my package is lost!/My item came damaged!
Once items leave our hands to the post office we are not responsible for damage/lost items. We can't provide a refund, we are not a large company, and we can only send replacements for a fee/under certain circumstances. Please understand!
Where is my order?! 2.0 (I have a tracking number!)
Please check the tracking that you are provided. It will after a while tell you the dispatch number from Korea, from that date it can take anywhere from 1-3 weeks to reach you (sometimes longer, depending on your post office).
I got an order twice/I got an item that wasn't mine! What do I do?
Please DM or email us ASAP so we can decide whether it's worth having you ship the item back to us or not.
My tracking number doesn't work! Why not?
We assign tracking numbers before we actually bring the items to the post office. This means:
Do you ship to Korean addresses?
If you live in Korea, yes!
Is it a forwarding address? We prefer not. I only mail by Courier within Korea. The labels are made online and printed at the store. These are Korean services ment for 3 charcter Korean names. Your 20 charcter name + 10 charcter forwarding address number probably wont all fit on the label. It will only print what it has room for, no matter what I enter. I am not in the business of hunting down packages for you when the company cant find them because your name does not match exactly...
It must be the address on your paypal.
Also, it must be writtten in Korean. We do not accept romanized addresses.
Where is my order?! (I don't yet have a tracking number)
What forms of payment do you accept?
We accept Paypal, Credit & Debit Card, and Korean Bank Transfer. We can also send paypal invoices which will accept credit/debit card payments as well. Under certain circumstances we will take cash, but only if you are near us and we agree to meet up.
Can you combine my shipping? I ordered a few items!
If we can combine your order, we will do so. If we can't, then we apologize, you will have to pay more than one shipping fee. Sometimes items just come in too far apart from one another.
If the 'open orders' page still has an order, but has passed the 'closed' date, can I still order?
If the form is closed, then no. If it's the same day of the closure...still no, please make your orders before the very last day, and check to make sure it closes either by KST (Korean standard time) or CST (central time). If the form is still open then feel free.
Are you a big company? Can you be our suppliers? Do you have special abilities to get at goods before everyone else?!
No, maybe, and no. If you are looking for CD/Merch suppliers of upcoming release dates/concert dates, feel free to DM us. We do team up with fellow GOMs around the world to make these orders as affordable as possible for everyone! Please note that we are just two people, one in Korea and one in the USA. We do this for fun and as a 'side job' kind of thing. So no...we don't have special abilities to get goods, we just know how to get at merch on Korean sites and we have lovely friends in Seoul who are willing to stand in line for special merch.
Your stock says SOLD OUT on your shops page! Do you still have any?!
No, if it says sold out, we are sold out.
Are the prices in Korean Won or USD?
Why do you only accept G&S for orders?!
Will you order (insert item here) for (insert group here) even though you haven't done that item/that group before?
Yes, we are a multifandom GO page, so we will take requests for any group. Please just don't be offended if we decide to not do your request.
Why no BTS?!
Due to difficulty with getting items (they sell out super quickly) and sometimes fan aggression (yes, fans can be aggressive) we decided against taking BIG REQUESTS for BTS goods. We've also had a few run-ins with rude fans, and that really left an impact on us. If you have a private order you want to make for a BTS item, feel free to ask us.
You used to do tickets for concerts, what happened?!
It became too overwhelming for Ellyn to handle, because Summer moved back to the USA and the 14+ hour difference in time makes it hard to wake up for, as well as Korean site restrictions, etc. So for now, we have retired our ticketing services. Sometimes we will still get extra tickets for shows in Korea, but we tend to not do tickets within the USA.
Why do you mention fees other than paypal fees in your rules?
Sometime we will add additional fees to goods (such as concert merch and pins) to pay for our time/pay for others' time in helping us get the goods. We also tend to add .50-1.50$ extra on shipping because we pay out of pocket for shipping supplies, such as bubble wrap, envelopes, gas, etc.